Reservations:

Walk-ins are always welcome. However, to ensure that a stylist is available for the service you would like, we recommend calling in advance. Please arrive 10 minutes prior to your scheduled appointment. This allows time to check in, enjoy a complimentary beverage, change, and begin your experience. We offer a complimentary water, coffee, tea, or mimosa to enjoy with your visit.  

Cancellations:

We understand that circumstances arise that do not allow you to keep your appointment. We kindly request that you provide us 24 hour notice prior to your scheduled appointment time.

Satisfaction Policy:

We want all of guests to be happy with their experience and service that they receive. Please let us know within 7 days, if you are not satisfied with your results.

Product Returns:

We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return the product for an exchange within 14 days of the original purchase. Unfortunately, we cannot accept the following items for a refund or exchange: makeup and makeup brushes, or products that have been used more then a few times.

Level Policy:

Our stylists work on a level system, which means our pricing for hair services is tiered to reflect their expertise, level of advanced training, and the client demand for time and services. Our pricing structure allows our guests the opportunity to enjoy the experience at pricing levels that suit their best needs. When making your appointment, please feel free to inquire about pricing with our front desk staff. During your consultation with your stylist, they will be able to discuss pricing before services are performed. 

Open Chair Policy:

In a salon environment like Salon West you have the freedom to try any or all of our stylist. We as a team collectively agree that your satisfaction is what matters the most. Therefore, our solution is to relieve any anxieties that you may have about changing stylist. If you'd like to try another stylist for a fresh look, or decide to switch permanently- its not a problem at Salon West.

Payment Policy:

We accept cash, checks, Visa, MasterCard, American Express, and Discover.